Cannot Assign Technician from Main Ticket View

evolan

Hi team,

Latest ui/ux options look real nice and impressive list of new updates. I am now having an issue that didn't exist before where I am not able to assign a technician to a ticket from the main view. The dropdown does load up and I am able to click on the name, but the assign button does not work. If I go into the actual ticket, assigning works.

johnny

Hi @evolan I was able to reproduce, I found it was due to the new bulk merge ticket option on the main tickets page. It seemed to only affect the first record which is strange so we didnt find it as we were testing, need some time to take a look more into it. We temporarily disabled bulk ticket merge. Go ahead and update. Thanks for reporting.

evolan

johnny

Thank you so much @johnny sad that my bulk merge request caused this issue, but at least it was not just me. Thank you all for the help.