I'm testing the ticket creation from emails and when you use umlauts in the email subjects the generated ticket looks like
As you can see ITFlow do htmlentities() for the subject (in cronticketemail_parser.php) but not for the message itself for example:
So either we have to htmlspecialchars_decode() the subject in all ticket views or we give up to htmlentities() the subject when creating the ticket, haven't we? (I would go for the 2nd)
What do you think?