View tickets by category / Ticket Category Reporting

someDude

If I create a ticket category, how do I view tickets by category?

johnny

@someDude currently there is no way to sort by category. We havent thought about where we want to put the category on this ticket list as there are already way too many fields on there so we have to remove a few before we add this.

Were open to suggestions on what we should remove from the listing to make room for category

someDude

I'm not looking to have a column added on the ticket list view.

I would like to categorize my tickets so I can track how much time I spend on them. Running reports based on category would be great, but if you could just add the ability to sort by category it would be helpful. Example, I want to be able to track how much time I'm spending on PEBKAC errors and communicate that to the client.

johnny

That makes sense and I love the idea of category reporting as well. We're doing some major back end changes currently which will make some of the front end work easier going forward, so stay tuned.