Add the ability to monitor multiple mailboxes

mega

It would be fantastic if it were possible to point IT Flow to multiple mailboxes to monitor for tickets.

ruggedit

Agree i would like to see that at some point.

johnny

Hi @mega and @ruggedit Not sure why you would want to have multiple monitored mailboxes but interested in hearing your use case scenarios for multiple support mailboxes, please let us know your use case so we can make a better decision on this.

ruggedit

johnny Never mind on my end i found what i was looking for thank you.

wrongecho

Struggling to understand why you can't use forwarding or aliases?

litechforce

I see that this is in the "will not implement" but maybe this will help

I think this would tie in to having different departments in ITFlow (Sales, Billing, Support, Etc) and then having mailboxes for each of those departments. Internal Users (Technicians) can be then mapped to the different departments as needed.

The folks on the Sales team don't really need access to the tickets that the Technical team put in, etc.

I hope that clarifies it. If not, I am open to providing information from other systems that may help