Can't edit ticket templates

Alan

I'm sure we used to be able to, demo is showing the same issue.

Under Admin > Templates > Ticket Templates, on the dots, there is only delete. You can open the template, but if you click on edit, nothing happens. You can add tasks no problem though.

Using Firefox 130. It shows an ability to click on the icon next to a template as well, but that doesn't do anything (not that important)

wrongecho

Hey @Alan

Nice catch, itflow-org/itflow1089 should fix.

To give some context about the inline 'Edit' button on the three dots. The way we do the edit modals (screens/popups) on most overview pages really isn't the most efficient. We essentially load a new modal for every single item. Tickets seem to be especially resource intensive for this as we have to filter the output. We try to avoid loading a million modals where we can (but this makes editing an extra click away).

The long term fix to allow quick edits everywhere is to use a dynamically populated modal - where we load a single edit modal and then pull the content in via Ajax. This is in place for some parts of the app (like networks), but we need to add it to a lot of places.

johnny

You saved me today as I was just trying to edit a ticket template for on-boarding a new user, thanks @wrongecho