opensourcefollower I want to first say thanks for the hard work. ITFlow is really making a difference. Now looking at the default ticket view, It might be a bit easier to set the default view to the user/tech tickets and a general tab for the rest of the tickets.
uhdamm wrongecho Yes, particularly because we want to catch the "Not Assigned" tickets first, and then we can move on to the tech-assigned tickets. So better make it configurable - not a default.