Default ticket view

opensourcefollower

I want to first say thanks for the hard work. ITFlow is really making a difference.

Now looking at the default ticket view, It might be a bit easier to set the default view to the user/tech tickets and a general tab for the rest of the tickets.

johnny

@opensourcefollower totally make sense, we'll make some updates here

wrongecho

johnny

This really needs to be configurable.

uhdamm

wrongecho Yes, particularly because we want to catch the "Not Assigned" tickets first, and then we can move on to the tech-assigned tickets.
So better make it configurable - not a default.

opensourcefollower

just bringing this back as it would be really helpful.

wrongecho

itflow-org/itflow1158 is a nice PR that can help tackle this.

Specifically tickets.php around line 370, we could make it so the default includes $config_ticket_startpage or something, like we do with the login start page.

if (isset($_GET["view"])) {
    if ($_GET["view"] == "list") {
        require_once "tickets_list.php";
    } elseif ($_GET["view"] == "compact") {
        require_once "tickets_compact.php";
    } elseif ($_GET["view"] == "kanban") {
        require_once "tickets_kanban.php";
    }
} else {
    // here we have to get default view setting
    require_once "tickets_list.php";
}