When you are going back and forth with a vendor, the number of ticket responses has a tendency to creep up.
WARNING: Fugly guy alert. I had to purposefully blur the picture to keep the camera from breaking.
Would it be possible to number the ticket responses in their respective blocks?
When I am in working on a server / workstation at the direction of a vendor and done with the session, my remote support software has a session notes field. In this I put the ticket and response (TCK-2637-23) to justify the work done for documentation compliance purposes.