Looking to explore the idea of giving rates a little bit more flexibility than the base hourly rate. Could something be done to have rates based on categorization, type of service offered or department/tech providing service? The example is Service Desk is $125 an hour, Network team is $200 an hour, and Audio/visual team is $135 an hour… For those that have ACYE contracts you can bake that base rate in and then have a separate rate/materials for one offs or projects.