I was wondering how to go about this topic, and how others handle important msp emergency/break-glass accounts.
I was thinking adding an "internal" client inside ITFlow, with access only to users with a certain Role or a group membership, and add all msp related services/accounts/credentials and other important documents to that client.
From what i see in ITFlow, I could use "restricted access" for every single user.
As far as I remember from using ITGlue, that creates some work everytime a normal client is added - even with the use of groups in ITGlue, as you would add that new client to a gtoup of technicians.
What are you guys using to protect your most important information - not meant for the eyes of a normal technician?
An entirely different system? A safety deposit box?