Features
Change the default note option

MMRHC
30 Jan
Post #1 Thursday, January 30, 2025 4:12 PM
Edited

Is there a setting to make change the default reply?? Our Helpdesk doesn't talk about users and wants to make the default response "Public Comment & Email"

wrongecho added the Features tag and removed the General ITFlow Support tags 30 Jan.

wrongecho
30 Jan
Post #3 Thursday, January 30, 2025 9:01 PM

Not currently, tagged as feature request

Mmikeie
30 Jan
Post #4 Thursday, January 30, 2025 10:19 PM

wrongecho please just as additional Option, otherwise for me it would be a big problem.

wrongecho
30 Jan
Post #5 Thursday, January 30, 2025 10:24 PM

mikeie I agree. If implemented, this would probably need to be configurable.

Change the default note option

MMRHC

Is there a setting to make change the default reply?? Our Helpdesk doesn't talk 💩 about users and wants to make the default response "Public Comment & Email"

wrongecho

Not currently, tagged as feature request

mikeie

wrongecho please just as additional Option, otherwise for me it would be a big problem.

wrongecho

mikeie I agree. If implemented, this would probably need to be configurable.