Question on search and the results found

JosephWithCOR

When using the "Search everywhere" box the other day for the post https://forum.itflow.org/d/1543-bit-locker/8, the search string returned a contact, a vendor, and of course the ticket where I noted the key in question.

Based on this I would guess that a GUID or UUID is used as a key? Based on what was searched, there shouldn't have been contacts or vendors returned. The string 2b51e does not appear in any client facing screen / modal / field.

wrongecho

Hey Joseph,

Appreciate you can't post this publicly but would you mind sharing the exact key/contact/vendor details with me in a ticket please? The search is usually just a MySQL LIKE %$string%, and we don't usually include the database ID (except for tickets/invoices, where we include the number), so it'd be nice to find out if we can reproduce/why this happens.

wrongecho

I hope the reply on the portal from Johnny made sense? I didn't get it at first but in order to be "global" we have to search every database for your query, and we manipulate the string in different ways to do that (e.g. stripping non-digits to allow for searching phone numbers formatted like +123 456).

I am glad the ticket reply searching is working so well though. Working with systems like ServiceNow in the past, I've been totally screwed if I didn't know exactly what I was searching for haha.