Brantlab Ability to respond to a ticket with a document for instructions on how to do something for example. Either an insert or some way to attach it to the ticket.
wrongecho Hey, This has come up before, specifically in the context of inserting document content into a ticket reply but I can't find it now. Either way, I'd love this feature.
dhjdog I know this is an older post, but was this ever implemented? There is a strong need on our side to add documents to tickets.
Cyphre did this ever happen ? or at least to be able to attach a document from the customers document store. would be really helpful
sdw75 johnny Glad to hear this is in the works…it's a capability I'm missing versus a tool I previously used and will be a huge benefit!