Different price to selected ticket

mikeie

In my case, the option of setting a different price for a selected ticket would be very useful. In the case when we have an additional auditor or 2 or 3 technicians were sent to the place, it was nice to have the option of setting the factor: +50%, x2, x3. In other cases, you have to calculate it manually, or duplicate tickets

dhjdog

I agree with this request, we also have that scale factor on the billable rate. @mikev how do you currently have multiple technicians enter time on the same ticket? The only efficient way I've seen is if each technician enters their time as a task.

mikeie

dhjdog So far, I manually commutate time if two or more technicians are working on one tricket. its not easy.

wrongecho

Tickets don't have prices as such. You set your standard hourly rate for the client and the time worked is multiplied by that when you first invoice the ticket.

You're not actually changing the price you're charging for this ticket, just that you're charging for the time twice because you set two techs. If two techs attend site, get them both to log time against the ticket?

dhjdog

wrongecho I understand that completely. The issue is that we don't charge a straight double time for two techs. It comes out to 1.5 the hourly rate for 2 people.

wrongecho

dhjdog I'm not sure how we'd even begin to approach allowing for that sort of business logic automatically.

dhjdog

I don't think the ask was for automated, but a drop down where it can be modified manually.

wrongecho

And how would the dropdown values be populated?

dhjdog

It isn't pretty, but this is what I was thinking of.

wrongecho

I see.. Not too sure how that'd fit into the current modal

dhjdog

Okay, I see that. The current price is calculated by qty x hourly rate, correct? If so, there would be a new field entered that is the rate modifier. It would have a default value of 1, but can be adjusted to 1.5, 2, 2.5 etc.

wrongecho

You might be onto something there. Let's see what others think.

litechforce

I think this is a great idea