Contacts - active vs inactive / archive?

wrongecho

How do we feel about a way to differentiate between an active and inactive client contact?

Example use case is that the client contact has left the business - we want to retain their tickets, etc. but don't need them showing up everywhere as if they're still working there.

johnny

This totally makes sense and I'm assuming archived as well that is still related to another object. I would say use text-secondary class to give the font a gray tone with a strikethrough (although i dont think this will work with select boxes maybe a simple tailing --archived-2023-05-01 will be sufficient.

aftechro

That will be great, this then can be marked as "departed contact" which can have a set of tasks/check list that needs to be performed by the tech such as: remove server access, suspend email, vpn, wipe/remove pc profile and so on… something that we are using in our MSP with the help of IT Glue. Important here, is that the contact to have a device associated, and the device can be then re-deployed to other contact.

So keeping the contact as archive, would be very handy to track related objects when required.