Payment info not showing in client area

litechforce

Hello,

When my client saved her payment info, it does not show up properly in the client area. See image:

wrongecho

Hey,

It was mentioned elsewhere that this happens when something other than a card is saved but nobody ever got back to me what the payment method setup was.

What do you see on settings > online payment clients? What does Stripe itself say about the saved payment method? I assume it isn't a credit/debit card but something else..

litechforce

wrongecho

I see a stripe customer ID and a stripe payment ID

Bigbug

wrongecho i was the one…

payment method info ONLY shows up if it's a card.

wrongecho

litechforce

Put that payment ID into stripe search and you'll get the payment details that have been setup.

litechforce

wrongecho

That's fine, but it is confusing to the customer. They'd like to be able to see that information.

johnny

I agree, but for now you should set stripe to only accept cards a payment type

wrongecho

@Bigbug @litechforce

What is this other payment method being set up? What does it look like in Stripe? It's probably because I'm UK based but we don't have all these extra payment methods showing up for us.

wrongecho

Any further info on this @Bigbug / @litechforce?

litechforce

wrongecho

It shows the stripe transactions. The payment method is Stripe. I wonder if that's what's causing it?

wrongecho

The Stripe portal should tell you more about the payment method used? It can't just be "Stripe"…

litechforce

Yes, I can log into Stripe and see the payment info. The issue is, the customer cannot see which card they used, etc. It would be best to capture the CC number and have that show instead of the stripe info

wrongecho

litechforce We already show the sanitized payment info from Stripe, but it doesn't work properly for some payment methods. I am trying to work out which ones so we can adjust the code. Are you saying for the customer that it doesn't show the info in ITFlow for is just using a standard credit card?

Capturing the CC info in ITFlow is a big no and breaks just about every PCI DSS rule there is. We will never do that, nor could we with the current implementation as it pulls in Stripe via an embed. You do not want your ITFlow system to be in scope for PCI compliance.

Bigbug

litechforce capture the CC number

wrongecho Capturing the CC info in ITFlow is a big no and breaks just about every PCI DSS rule there is.

wrongecho i think (i hope) he meant just the last 4 digits of the card/bank info which is a normal thing you see all over the place

litechforce

Bigbug Yes.

johnny

So yes I agree:

Type of card (Mastercard, Visa etc) can be an icon instead of the name
Last 4 Digits
Expire Date
Name on Card
Date Added

I think those can be added without dealing wuth PCI Compliance.

litechforce

johnny That would be great!

wrongecho

This bug is about payment info not showing in the client area when certain methods are added, but nobody has been able to provide details to reproduce.

Currently, we pull the payment info from Stripe and display it on page load. We never actually have access to the card details. We certainly can poll Stripe for the payment details after they're initially added and store them but we'll still have the exact same issue as we'll be using the exact same API call to Stripe, returning the exact same bad data.

wrongecho

Until such a time that anyone is willing to provide a details of what exactly is shown in Stripe vs what is shown in ITFlow for a specific client having this issue to allow us to reproduce, I am marking this as Support/Resolved.

Bigbug

wrongecho yea.. i'll have to take the minute to get more specific info to share