Payment info not showing in client area

litechforce

Hello,

When my client saved her payment info, it does not show up properly in the client area. See image:

wrongecho

Hey,

It was mentioned elsewhere that this happens when something other than a card is saved but nobody ever got back to me what the payment method setup was.

What do you see on settings > online payment clients? What does Stripe itself say about the saved payment method? I assume it isn't a credit/debit card but something else..

litechforce

wrongecho

I see a stripe customer ID and a stripe payment ID

Bigbug

wrongecho i was the one…

payment method info ONLY shows up if it's a card.

wrongecho

litechforce

Put that payment ID into stripe search and you'll get the payment details that have been setup.

litechforce

wrongecho

That's fine, but it is confusing to the customer. They'd like to be able to see that information.

johnny

I agree, but for now you should set stripe to only accept cards a payment type

wrongecho

@Bigbug @litechforce

What is this other payment method being set up? What does it look like in Stripe? It's probably because I'm UK based but we don't have all these extra payment methods showing up for us.