Mailed Ticket File Attachments aren't uploaded?

QLVR-IT

When we attach files in an email, they aren't uploaded to the uploads folder.

For example:

I have a ticket with ticket id 84. When sending an email with an attachment (ubuntu_icon.png) it seems to be just fine. However, when i click Download or View, the file isn't found (404 error).

When searching for the file on my Ubuntu server, i can't find it anywhere. Also there is no folder for ticket id 84 in the ../uploads/tickets folder:

I could not really find the same issue on this forum. But I noticed this post: New Feature: Ticket File Attachments - ITFlow Forum describing how it should work.

Am I missing something or doing something wrong here? Or is this an issue?

johnny

@QLVR-IT your correct this is a known issue and only affects ticket replies via email not new tickets created by email. A fix has been pushed to develop. The stable release should be out later this week to address this issue.