@focusflarenetwork You may have already received this advise, if so I apologize.
document, Document, DOCUMENT. Everything. Think franchise. Think your first employee. How do you brain dump to your first employee, how about the second? Your documentation is your secret sauce.
In the late 90's / early 00's running as a one man show I was given the above advice. I know what I am doing and had a more or less consistent process. And because I was the one doing the work, no problem. So I discounted the advice.
Then I hired my first tech and had to teach him how WE fix computers. The mad scramble ensued.
For what it's worth.