mikeie In my opinion, an option for internal tickets or something like a to-do-list - separate from tickets would be very helpful. For orders inside the company, there would be no need to use external software
mikeie magixnetworks This is what I do for a long time, but it would be nice to separate it, filter out of the rest or a different category. Just to have better control / overview
johnny Exactly this. To Spicen it up you could create a custom link for your special client and place it on your side nav or top nav bar.