Customers see a ticket one number lower

mikeie

I found a rather strange bug: in the customer portal each ticket is moved down one number. After clicking it opens the correct number, but something is definitely wrong

wrongecho

Hey,

Thanks for reporting!

To clarify, we have the database ticket id and also the ticket number. The number is what you're able to adjust on Admin Settings > Ticket.

I can replicate this only on /client/ticket_view_all.php: we seem to display the database number instead of the client-facing ticket number. That has probably been this way since I initially wrote it over a year ago! Fixed in develop: itflow-org/itflowc273cab

Are you seeing this anywhere else? Feel free to test on develop.dev.itflow.org (it gets wiped with each dev commit though!).

mikeie

A week on vacation (for me) and the problem has been solved in the new update. You are great! Thx