Time Reporting

BSDSystems

It's very important to be able see how much time your team spends on tickets in a given time period, such as a month.

I looked and it would seem you can do this now, sort of, via DB export and API. However, the feature request is to add a button to export ticket data to csv. Making pulling this data much easier to extract.

Can this be done?

Thank you.

wrongecho

Have you seen the Time Logged By Technician report? I need to actually add per-month reporting but would this cover most of what you're after?

BSDSystems

I haven't, i will look for that thank you.

BSDSystems

We don't have that report?

wrongecho

BSDSystems Time by tech was recently added, are you up-to-date? See here.

Richi As I said above, yes, we need to adjust the time by tech report to show the monthly breakdown too. Not too sure about the other report changes - what do you mean by total sum? Of all tickets?

Richi

Hi, such report exists, but is limited only to Year overview. It would be nice to have it per month together with notes taken in the ticket itself for client to see the topic.

Missing:

Tickets by Client - sorting by client with more details and total sum.

Tickets by Technician - month overview with total sum.

Is it planned or available to be configured?

Richi

wrongecho exactly, looking at the tickets by Client or by Technician, it would be great to be able to select a date range, either via a specific date or to have predefined Today, Yesterday, This Week, Last 7days, Last Month, Last 3 Months, This Quarter, etc.

A filter would be triggered and the results displayed would include, for example, company name, ticket status, ticket ID, note, time reported. The total would then be below the generated table.

And we would be able to report

For the client, our time spent /work for the client

For us, how many hours each technician worked 🙂