Time Reporting

BSDSystems

It's very important to be able see how much time your team spends on tickets in a given time period, such as a month.

I looked and it would seem you can do this now, sort of, via DB export and API. However, the feature request is to add a button to export ticket data to csv. Making pulling this data much easier to extract.

Can this be done?

Thank you.

wrongecho

Have you seen the Time Logged By Technician report? I need to actually add per-month reporting but would this cover most of what you're after?

BSDSystems

I haven't, i will look for that thank you.

BSDSystems

We don't have that report?

Richi

Hi, such report exists, but is limited only to Year overview. It would be nice to have it per month together with notes taken in the ticket itself for client to see the topic.

Missing:

Tickets by Client - sorting by client with more details and total sum.

Tickets by Technician - month overview with total sum.

Is it planned or available to be configured?