Email parser no longer running after updating to 25.03.4

mega

The last logs I see are the cron hanging

But it hasn't run all day now.

mega

These are my debug settings

mega

Email Parser Not Creating Tickets from Emails - ITFlow Forum

I found this thread and I ran both php -v:
PHP 8.2.28 (cli) (built: Mar 13 2025 18:21:38) (NTS)

Zend Engine v4.2.28, Copyright (c) Zend Technologies

with Zend OPcache v8.2.28, Copyright (c), by Zend Technologies

and php -m:
[PHP Modules]

bz2

calendar

Core

ctype

curl

date

dom

exif

FFI

fileinfo

filter

ftp

gettext

hash

iconv

imap

intl

json

libxml

mailparse

mbstring

mcrypt

mysqli

mysqlnd

openssl

pcntl

pcre

PDO

pdo_mysql

Phar

posix

random

readline

Reflection

session

shmop

SimpleXML

sockets

sodium

SPL

standard

sysvmsg

sysvsem

sysvshm

tokenizer

xml

xmlreader

xmlwriter

xsl

Zend OPcache

zip

zlib

[Zend Modules]

Zend OPcache

magixnetworks

It looks like the script has gotten stuck. You will need to terminate the process (or reboot the VM if that's an option) to remove the lock file

Also check your /tmp directory for any .lock files relating to the e-mail parser and remove them

mega

Thanks for the response.

I have rebooted a few times throughout the day, and that seems to not help since the logs show cron still not attempting anything since 12:01 AM on the 13th.

I checked the /tmp folder and there's no .lock files in there. I've even tried to just list the jobs and I get this:

What is interesting is I can't find that key in ITFlow anymore. IT doesn't appear in my notifications page

wrongecho

You don't need the key anymore.

Cron scripts were moved to the scripts folder two updates ago. You'll need to adjust your Cron configuration.

mega

Yup that fixed it