Hey team, not urgent — just a thought I wanted to share.
Would it be possible to allow tickets to be related not just to assets, but also to products, licenses, and domains? Instead of just an "Add Asset" button, maybe something like "Add Related Item" (or another suitable label) that lets us link multiple types of entities — assets, products, licenses, domains, etc.
Here's an example: a client emails asking to move their Adobe license, or they're having trouble with Microsoft Office apps, or there's an issue with a domain. It would be really helpful if we could link the relevant item directly to the ticket, so over time we can track a full history of requests and changes tied to that item.
For instance, I had to move a Zoiper license to another device. The license is linked to the device, which is assigned to a user. Ideally, I’d be able to relate the ticket directly to that Zoiper license. Then, any future changes to that license would be traceable — including how many times it’s been moved or reset.
Just thinking this could really improve traceability and give us a clearer audit trail over time. Would love to hear your thoughts!