Cron problems after migration

geotris

hello there
i have complete the migration everything is working fine exept cron.
i'm not really familiar with the cron thing and i feel a bit lost.
can someone point me to the right direction?
thanks in advance

George

wrongecho

Hey George, did you migrate ITFlow to a new server or did you install ITFlow fresh (if so, how).

Is cron not running at all or are you getting errors?

Is this for nightly cron or other scripts like email send/receive?

geotris

hello @wrongecho
i have done a migration to a new server (from my homelab to hetzner)
the task was completed some hours ago so i dont have a feeling for nightly cron, email send/receive is not working.
this is the error:
Cron-Email-Parser Lock file present. Cron Email Parser attempted to execute but was already executing, so instead it terminated.

wrongecho

geotris The lock file prevents us trying to grab the same email twice, but if you're seeing this error it usually means there's something wrong with the script execution (it doesn't finish so can't remove the lock). The lock file is ignored after ~10 mins but it sounds like it's not a one-off error.

Are you seeing anything on Admin Settings > Debug?

geotris

wrongecho Are you seeing anything on Admin Settings > Debug?

no all green

i think this is related to cron key and i can not warp my mind with this

wrongecho

geotris

We don't use the cron key anymore, but the cron scripts were also moved.

What exactly is in your new cron file at /etc/cron.d/itflow?

geotris

0 2 * * * www-data /usr/bin/php /var/www/itflow.xxx.xxx/scripts/cron.php

* * * * * www-data /usr/bin/php /var/www/itflow.xxxx.xxx/scripts/cron_ticket_email_parser.php

* * * * * www-data /usr/bin/php /var/www/itflow.xxx.xxx/scripts/cron_mail_queue.php

0 3 * * * www-data /usr/bin/php /var/www/itflow.xxx.xxx/scripts/cron_domain_refresher.php

0 4 * * * www-data /usr/bin/php /var/www/itflow.xxx.xxx/scripts/cron_certificate_refresher.php

wrongecho

That looks good.

If you run php -v at the CLI, does the version match what you're seeing on the web debug page?

geotris

yes they are the same

8.2.28

wrongecho

Temporarily comment out the lines in the itflow cron file. Then, manually run the cron_ticket_email_parser.php script using the below command. You may have to delete the temp lock file at /tmp before it'll actually run and not complain about the lock file (or wait 10 mins).

sudo -u www-data /path/to/your/install/scripts/cron_ticket_email_parser.php

What output do you get?

geotris

i get a "command not found"
i have douple check the path and the file

wrongecho

Ah yeah I made a typo - missed php

sudo -u www-dataphp/path/to/your/install/scripts/cron_ticket_email_parser.php

geotris

PHP Warning: imap_open(): Couldn't open stream
let me double check mail settings ….

geotris

it seems that my may proviter has block the VM IP…….

this is not a cron problem

thnak you again for all the help

George

Bigbug

geotris yep… it's a common thing for hosting platforms to block outgoing mail traffic.

wrongecho

geotris

Glad you figured it out, you're welcome! 🙂