Flexible Billing Models

SoloMSP

Hi team,

I’m trying to set up different billing models like time & materials, prepaid hour blocks, per-ticket, and per-user/per-month. I’ve been experimenting with the Products module, but it has some limitations for these use cases.

I’m not a developer or programmer, and I understand how much work it takes to build features like this — just wanted to say I’m really grateful that ITFlow even exists and continues to grow. Thanks so much for all the effort you're putting into it!

wrongecho

Hey @SoloMSP and welcome! Appreciate your kind words.

We mostly support T&M billing via tickets with the time tracking - set the client hourly rate, make the ticket billable and you can invoice it. You can do the per user / per month with recurring invoices (but you'll need to adjust them before they go out for any changes like new users).

Prepaid hours / Credits has come up before and is something we might add eventually (but like you say it's a fair amount of work to add properly - dealing with money is always hard).

We are looking to enhance Products - currently it just auto-fills the fields in invoices, but we probably want the link to a product in a draft invoice / recurring invoices to be "live" so that any changes to the product are updated everywhere.

There has also been a more recent suggestion of making assets billable, which could also carry over to licenses & portal users for automated invoicing.

Love the ideas, even if they're something we need to think over, get further community feedback or approach in a different way.