HTML ticket_details possible when creating a Ticket via API (Zabbix)?

QLVR-IT

Hi all,

I'm not sure if it's posted yet in the past, but i'm trying te create a ticket through the API with HTML layout.

To explain a bit more:
We use Zabbix to monitor our servers. I created a action script where it is possible to choose to create a ITFlow Ticket when a Problem was raised in Zabbix. However, the created ticket_details in the ticket are all on one line. I'm trying to create a multiline ticket.

This are the parameters and the (JavaScript) I'm using in Zabbix:

try {
    // 1) Inlezen van parameters
    var params = JSON.parse(value);

    // 2) Zabbix severity mappen naar ITFlow-priority
    var zabbixSeverity = params.ticket_priority;
    var itflowPriority;
    if (zabbixSeverity === 'High' || zabbixSeverity === 'Disaster') {
        itflowPriority = 'High';
    }
    else if (zabbixSeverity === 'Average') {
        itflowPriority = 'Medium';
    }
    else {
        itflowPriority = 'Low';
    }

    // 3) Emoji-mapping voor status & severity (zelfde als in ntfy-script)
    var statusEmoji = {
      PROBLEM:  '🚨',
      RESOLVED: '✅',
      INFO:     'ℹ️'
    }[params.status] || '🔔';

    var severityEmoji = {
      'Not classified': '⚪',
      'Information':    '🔵',
      'Warning':        '🟡',
      'Average':        '🟠',
      'High':           '🔴',
      'Disaster':       '💥'
    }[params.severity] || '';

    // 4) Opbouw en opmaak ticket_subject (plaatje: status + trigger)
    var ticket_subject = statusEmoji + ' ' 
                       + params.status 
                       + ': ' 
                       + params.trigger;

	
// 5) Opbouw en opmaak ticket_details als HTML (zonder newline-karakters)
	var ticket_details = [
	  '<p><strong>' + statusEmoji + ' Status : ' + params.status + ' - ' + severityEmoji + ' Severity : ' + params.severity + '</strong></p>',
	  '<ul>',
		'<li>Host: ' + params.host + '</li>',
		'<li>Trigger: ' + params.trigger + '</li>',
		'<li>Item: ' + params.item + '</li>',
		'<li>Time: ' + params.datetime + '</li>',
		'<li>Link: <a href="' + params.trigger_link + '" target="_blank" rel="noopener">Open in Zabbix</a></li>',
		'<li>Beschrijving: ' + params.description + '</li>',
	  '</ul>'
	].join('');


    // 6) Payload samenstellen conform ITFlow API
    var payload = {
        api_key:            params.api_key,
        ticket_subject:     ticket_subject,
        ticket_details:     ticket_details,
        ticket_priority:    itflowPriority,
        ticket_assigned_to: params.ticket_assigned_to,
        ticket_contact_id:  params.ticket_contact_id,
        client_id:          params.client_id
    };

    // 7) HTTP POST via HttpRequest
    var req = new HttpRequest();
    req.addHeader('Content-Type: application/json');
    var response = req.post(params.URL, JSON.stringify(payload));

    // 8) Statuscode controleren
    if (req.getStatus() !== 200) {
        throw 'Ticket creatie mislukt, status ' + req.getStatus() + ': ' + response;
    }

    // 9) Optioneel: ticket_id teruggeven als event-tag
    var result = {
        tags: {
            itflow_id: JSON.parse(response).ticket_id
        }
    };
    return JSON.stringify(result);
}
catch (error) {
    // Foutmelding in Zabbix-log en afbreken met exception
    Zabbix.log(3, '[ itflow webhook ] Ticket creatie failed: ' + error);
    throw 'Ticket creatie mislukt: ' + error;
}

It's about the part that starts with // 5)

Is it possible what i'm trying to do?

Thanks in advance.

QLVR-IT

Oh, and maybe it needs a new topic, but is it also possible to set the ticket_category when creating a new ticket through the API?