FR: Ability to select contact during ticket creation

litechforce

Hello,

I was wondering if there is already a feature (and I missed it, and if not, I'd like to request it) to be able to select an individual contact DURING ticket creation.

Ex: On the company drop down, select the company (like Acme Corp)

Then have another drop down to select the actual customer/contact - Jane Doe (jane@acme.com)

magixnetworks

This depends on how you create the ticket.

If you go into the Client then create the ticket you get the contact screen you need

Probably needs some consistency here but at the same time updating queries in modals on the fly to only show contacts for the customer you select can be troublesome so I get why it hasn't happened yet.

litechforce

magixnetworks Yep, I see that. But when creating a ticket from the dashboard area, you don't get that "tab" for contacts. I think it should be included for consistency.

magixnetworks

litechforce

That comes back to the complexity of filtering the contact list based on the selection of the customer drop down.
The most common way to do this is to use onchange which refreshes the page and run the SQL query based on the new data it has but this can be a problem when you're using modals.

There are certainly ways around it (AJAX or JavaScript) but there'd be some significant dev work involved in it.

wrongecho

magixnetworks

There are certainly ways around it (AJAX or JavaScript) but there'd be some significant dev work involved in it.

Yeah, my plan was to redesign the new ticket model so it's like the scheduled ticket model that uses Ajax to pull the list of clients and contacts. It's just a fair bit of work for such a small benefit, but on the list.