Ticket watcher issue

someDude

I noticed in a ticket today that there was another user from a different client that appears next to the watchers icon in the upper right. Ticket replies have not been sent to him and he is not listed as a watcher below 'Conact'

JosephWithCOR

I am not sure this is a bug because when you "Add Watcher" from either "New Ticket" or when editing a ticket you can select a contact from the current client OR you can type any address in the box.

Company A owns / manages Company B. Company A could watch tickets from Company B. Granted you would have to explicitly type in their email.

someDude

Except I didn't add a watcher. Notice there isn't one listed. They are also from another client and completely different domain.

wrongecho

Watchers don't appear in the top, they have their own separate section. Usually the top icon like that shows the assigned agent and anyone else that has interacted with the ticket.

someDude

wrongecho

There would be no reason for that other person to interact with that ticket, and there is no permission granted to do so. The companies aren't affiliated in any way.

someDude

I logged in as the alien user and the ticket doesn't show in their client portal.