SR - ticket state issue

digibandit

I have a ticket that isn't a ticket, nor editable, what do?

{screenshot?}

johnny

This is very interesting, i'm not sure how that happened. It appears the ticket has a closed at Timestamp but the status is Open and it states it was closed by User.

Can you provide us as much detail as possible and are you able to replicate again?

Where did the ticket originate from: InApp, Client Portal, Email, API?

digibandit

johnny So, this is 100% coming from my mismapped data import snafu.

Customer a had customer b's email address, we sent customer a with b's email a portal setup, customer b emailed back asking 'new email client who dis' and that was parsed and mapped to the ticket in question.

I'm mobile and can't redact details from screenshots atm, but once I am back in office i'll reply with more details on the specific situation.