FR: Do not allow technical agents to see anything under billing.

litechforce

Currently tech support agents can see all the billing info including invoices that we send customers. I don't think this is a good idea, and for my company, inappropriate.

I'd like to request a feature or ACL that prevents them from seeing these.

litechforce

I've modified some of the files in my install of itflow. I am not sure that the way I did it is best, so I am not sure I should submit a PR. I basically just checked to see if the agent had the financial toggle enabled, and if not, hid all the billing stuff on the left menu.

I am sure there's a better way. I saw a lookupPermissions or something to that effect that could be used for it instead.

I still think that something similar to what I did be added to ITFlow.

redrose-charlie

you just need to edit the role and say no to sales