digibandit I don't want my tickets status to be changed by appointments, and if i did I would want their status to be "Scheduled" as we use "On-Hold' for tickets that are postponed.
JosephWithCOR It has been asked before https://forum.itflow.org/d/360-ticket-category-and-custom-statuses
johnny Removed changing ticket status when scheduling or cancelling ticket scheduling. itflow-org/itflow2b4933b
