Feature Request - Tie Licenses to Tickets

JosephWithCOR

Just like contacts and assets, being able to tie a license to a ticket would allow for the eventual report show me problems I have had with license.

wrongecho

This isn't a huge task to add and I'm not against it at all, but I am curious about the other use cases you would expect around reporting, etc for this. Obviously you're a very heavy user of the ticketing, assets and licensing features, I'm just interested what challenges you run into and how this (and your related requests) help.

Like is this something you'd eventually want a report accessible in the client portal to be able to point a client to and say "Here's how much your staff struggle with X". Just curious!

JosephWithCOR

Because some software packages are common across clients:

Globally you would be able to see the applications your user base are struggling with. With a bit of consistent ticket subjects (beyond your control), what issues they are having.

For your client specific line of business software packages, Yes, you would be able to point to a particular piece of software and with a bit of consistent ticket subjects (still beyond your control), what issues they are having.

Either way during a review this could potentially be a prompt for more / better documentation, both internally (MSP) and externally (client facing) and could tie into a global knowledge base.

I am specifically requesting the addition of (potentially many, I should have been a bit more clear in the request) licenses.

Ultimately, the more 'links' we can have between the various tables, the better reporting can be eventually generated.

Minor edit.