• BugCompleted

  • Customers unable to view invoices Client Portal using Edge

Good day Support

I created an invoice on ITflow, logged in as the customer on the portal and clicked on the invoice number but nothing happens. Isn't the system designed to allow the customers to open, view, download or print it?

Please see screenshot below

![](C:\Users\Hawulobukosi\OneDrive\Pictures\SS2.png "Screenshot")

Sorry I failed to upload the screenshot. I get an error.

Hi @hvmoyo i am unable to replicate. There has been some Database and code changes yesterday mainly the moving of contact primary and location primary fields from the client table to contacts and locations table.

Go ahead and update and let me know.

There was serveral update to the Database so keep clicking update database until it no longer asks you

hi @johnny I have updated the system as instructed and its backup but the issue still persists. Please see screenshot.

@hvmoyo looking at the bottom it says file:// it should say https://

That could be the problem and i'm not sure why that is at the moment, try right clicking the invoice link and copy link

then paste the link in a new tab in the address bar, change file:// to https:// then try it.

let me know if that works then we will cont troubleshooting

Fantastic, now we have to figure out why file:// is there in the first place.

lets try this in another browser like Chrome or Firefox and see if it projects the same result.

Hi @hvmoyo I was able to replicate this on a Windows 11 PC with Microsoft Edge. Windows 11 and Edge comobo seem to be an issue. We will see if we can patch a fix, thanks for reporting.

johnny changed the title to Customers unable to view invoices Client Portal using Edge .

Good day @johnny

the issue is sorted on my side. What I did was, I opened the invoices.php file in the portal folder and replaced \\ with https// on line 98 href="https://

I did the same with quotes.php