ichabot Hello! the functions available under "Files" in a customer's profile maybe could also be accessible in the ticket editor. This would provide a quick way to upload a file and share the link within the email sent to the customer via the ticket.
digibandit ichabot OOO, a files module on a ticket, auto create a folder with the ticket number, any ticket attachments live in that folder and associated with the ticket. That could solve some issues of mine!
johnny digibandit This is a really neat idea and should be simple to add as the attachments are there.
digibandit johnny Could email attachments also follow this flow and permit back and fourth emailed attachments?