I was wondering how everyone is documenting information for Incident Response items. For instance, when an significant incident happens, we typically notify the main point of contact, our support team, and an alternate point of contact to actually address\work the issue.
Then we have a "Notifications" group of additional administrators that get contacted for status updates. They are typically a COO, CEO, Manager, etc.
I think adding a section under each client to directly call that out would be great. Could be as simple as checking a box when creating the New Contact
That then displays in the overview area like this:
