Create new things from a ticket

digibandit

I'd like to be able to create a new asset, contact, etc. from a ticket. So if I am adding a new asset we don't have in the system I am on the ticket, click on the three dots, add asset, in the popup have a way to add a new asset. Same goes for other things like contacts, etc.

johnny

Ticket Details is getting pretty crowded as is and taking away from focus. Maybe lets refocus and see what actually needs to be in ticket details.

digibandit

johnny Everything associated to the ticket should live on the ticket's details, how we present and interact with said information is more what I am talking about. I need to navigate away from tickets too often to do tasks for that ticket.

Being able to add details to the customer's records from a ticket's page would bring the steps count down from 15 clicks to less then 5. Right now I can click the three dots on a ticket and add contacts, assets, venders and watchers. Watchers can be input manually without a pre-existing contact, but not the other 3 options.

I want to be able to add a new contact, asset or vendor from the ticket, without navigating away. A popup or module would work fine.

johnny

I see, actually that shouldnt be relatively easy to implement since we did the whole modal overhaul last 2 releases ago. and like you said we can hide them behind some dots hahaha

i like it