First of all, I'd like to congratulate the developers! You've managed to create a project that can truly compete with the most renowned ones in the market. I really appreciate how you've succeeded in aggregating so many functions while keeping everything remarkably simple and user-friendly.
As an IT and project manager with extensive PSA/CRM experience, I'm planning to run your product alongside my current system for real-world testing. Happy to invest the time in this dual setup and share any integration insights that might help starting with..
• Multi-domain email matching - Allow ITFlow to automatically create tickets from inbound emails when the sender's email matches an existing specified domain
• Reply-To field in Mail Configuration - So outbound emails use the default SMTP server, but replies are delivered to a separate mailbox, preventing spam issues caused by email spoofing
• Editable AI prompts - Useful for changing reply language and customizing responses
• Contract Hours Tracking - Add a field to track remaining contract hours that gets reduced automatically as ticket time is logged
• Enhanced ticket labor logging - Allow techs to add multiple billable time entries with notes (maybe linked to tasks?)
• Basic automation - Starting with features like ticket auto-assignment
One issue encountered so far when using AI models other than GPT-4o or GPT-4o-mini, I get an "error empty response.""