Usability Question - Vendor Management

JosephWithCOR

I have a manufacturer representative for, lets say, Panasonic. I create a vendor (template) "Panasonic" with all of the pertinent information.

Unfortunately I can't purchase directly from Panasonic, I have to purchase through a third party. So I create a vendor (template) "Third Party" with all of the pertinent information.

For internal ticketing and for warranty purposes, I have to go through "Panasonic" not "Third Party".

Even worse with software. I have a "Third Party" vendor I purchase four distinct packages each of which I have dedicated sales representatives for.

What is the best way within ITFlow to manage this?

johnny

Oh you got a good point however it may have broken my brain for the day haha

Bigbug

johnny Maybe nest one vendor under the other or link them?

pr0tex

I have a similar issue.

johnny

yeah theres that but maybe we can expand vendors a little bit

like add a distrubutor or reseller section for a Vendor

Add an Account manager, Technical Contact and Billing Contact to vendors as well.

Just running off some ideas im open to things

JosephWithCOR

To use my example

Third party would have a distributor / reseller checkbox marking it as such.

"Panasonic" would have the ability to link to a distributor / reseller?

Add Account Manager, Technical Contact and Billing Contact to both?

Would work for me. Would also work for the four software business applications tied back to third party.

Currently where I am having issues in licensing under the vendor column, would you display as Panasonic / Third Party as vendor / reseller?