Edit User Modal fails to load

RyanTomsHelpDesk

I'm getting an error when trying to edit user in the admin page

Note sure if this is a database issue or a php file issue? all files in the modal folder are set as www-data as the owner. I am currently on 25.09.1 as of today.

RyanTomsHelpDesk

Here is the output from apache2's error log

[Mon Sep 08 11:00:00.132177 2025] [php:warn] [pid 315821:tid 315821] [client 173.161.193.227:39889] PHP Warning: require_once(../../../includes/modal_footer_new.php): Failed to open stream: No such file or directory in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

[Mon Sep 08 11:00:00.132424 2025] [php:error] [pid 315821:tid 315821] [client 173.161.193.227:39889] PHP Fatal error: Uncaught Error: Failed opening required '../../../includes/modal_footer_new.php' (include_path='.:/usr/share/php') in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php:204\nStack trace:\n#0 {main}\n thrown in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

[Mon Sep 08 11:00:13.009116 2025] [php:warn] [pid 315820:tid 315820] [client 173.161.193.227:56916] PHP Warning: require_once(../../../includes/modal_footer_new.php): Failed to open stream: No such file or directory in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

[Mon Sep 08 11:00:13.009201 2025] [php:error] [pid 315820:tid 315820] [client 173.161.193.227:56916] PHP Fatal error: Uncaught Error: Failed opening required '../../../includes/modal_footer_new.php' (include_path='.:/usr/share/php') in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php:204\nStack trace:\n#0 {main}\n thrown in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

[Mon Sep 08 11:02:50.219059 2025] [php:warn] [pid 315820:tid 315820] [client 173.161.193.227:30641] PHP Warning: require_once(../../../includes/modal_footer_new.php): Failed to open stream: No such file or directory in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

[Mon Sep 08 11:02:50.219333 2025] [php:error] [pid 315820:tid 315820] [client 173.161.193.227:30641] PHP Fatal error: Uncaught Error: Failed opening required '../../../includes/modal_footer_new.php' (include_path='.:/usr/share/php') in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php:204\nStack trace:\n#0 {main}\n thrown in /var/www/itflow.tomshelpdesk.net/admin/modals/user/user_edit.php on line 204, referer: https://itflow.tomshelpdesk.net/admin/users.php

RyanTomsHelpDesk

Can confirm editing /admin/modals/user/user_edit.php line 204 to: require_once "../../../includes/modal_footer.php"; from: require_once "../../../includes/modal_footer_new.php"; fixes the issue. I am assuming in development a different footer files were being used and it didn't get properly cleaned up on release.

johnny

Hey @RyanTomsHelpDesk thats exactly what happened not sure how that file got missed but we will push out a fix in the next point release shortly

johnny

Fixed here in develop branch:

itflow-org/itflow64f12b4