Twilio Integration

smcs

I would like to request an option for Twilio Integration. I was hoping to get Twilio integration added to the system for alerts/notifications. Like when tickets are created, or license's are about to expire, etc… The system can send out emails for this, but if Twilio was added, then it could send out sms messages directly to our phones. We use this a lot in my current job and it is really nice because sometimes I miss an email if I am busy, but I rarely miss text messages when they come in. All of the Twilio code is already on their site, so I think it would be pretty simple to implement. Just a thought and not sure if anyone else would use it, but I sure would.

smcs

@johnny Any interest in adding this feature? I for one would use it. In my current job I have it implemented on several platforms and it has been very helpful, specially when I am not at my desk, I still get the alerts immediately.

johnny

Unfortunately we do not use twilio or have a twilio account. But we are open to any developer making pull requests to support such features. If anyone is a developer here and have an interest in integrating Twilio we are open for discussion

johnny

For development we would want some kind of framework so we could easily integrate it with other services as well. This would benefit other MSPs using ITFlow. So basically the Framework would act as the middleware between ITFlow and the Service Providers APIs like Twilio

smcs

@johnny Definitley understand that, but wanted to let you know that Twilio is free to sign up for and they also give you free account balance to test with. Also, all of the code is already written basically and you can get it from here https://www.twilio.com/docs/tutorials. I have written an sms\mms program in vb.net and it is pretty simple to do to just send out messages and I think this would be a great addition to a great product.

wrongecho

Personally, I'd like to avoid vendor lock-in as much as reasonably possible (Yes, I know we have Stripe and Client Portal Microsoft SSO).

The amount of time spent developing an integration just for Twilio would (in my opinion) be better spent developing additional API endpoints that anyone can use for anything they like.

My ideal picture of this is that you have your own Powershell/whatever script that queries the ITFlow API for things like new unassigned tickets/expiring licenses, etc and then takes custom actions (e.g. delivers additional notifications via Twilio/whatever). I get it's not as "out of the box", but it'll be far more flexible than forcing people to a specific vendor.

smcs

Totally understand, I didn’t mean locked in to anything I just meant the option is there to use or not use. I have several program that have Twilio built in and I just put in my ssid and auth token, save it and then the program knows to use whatever preference I have set. It was worth a try anyway! I appreciate you evaluating it.

johnny

@smcs we'll consider it someday, but as @wrongecho stated we want to focus on the generals and get the most crucial features and issues ironed out first we still have ways to go till we hit stable