Suggestion to enhance ticket handling
- The option to pick a due date from a small calendar pop-up when creating or assigning a ticket
- (Possibly time of day, too)
- An e-mail warning to the assigned agent on due date/time
- Some sort of highliting in the tickets view when overdue
- A column in tickets view for due date/time
That would be very nice :-)
Next step: Service Level Agreements (accounting/tickets)
And thanks for a great product getting better by the hour, thanks to you guys.
Very exited to see 1.0 by december.