Email to Ticket

Having an issue where the "test email receiving" option throws an "unable to connect to imap server"

SMTP details work perfectly fine and pass the test.

We are using Exchange 2016 On Prem for mail.

TLDR: Email Sending works fine. Email Receiving does not.

Make sure IMAP is enabled in exchange as I think its disabled by default.

That was in fact the issue. It is now resolved. However we have run into another issue.

ITFlow isnt Interpreting tickets via email.

step 4 is "Add a cron job to run email_parser_cron.php every minute"

after looking that file doesnt exist.

We've already checked an the cron is configured correctly as per the https://docs.itflow.org/cron guide.

Is there a new feature that needs to be added to the docs or did we miss something? Everything seems to work except it doesnt.

Now im looking at my settings page and i have "cronticket_emailpaerser.php" must also be added.

I found the issue. Documentation is missing a letter.

php /full/path/to/cron_ticket_email_parse(r).php[KEY] – Set to run every minute: it interprets tickets

@tgifol Thank you for pointing that out, we fixed it in 2 places in our documentation