A feature that could be really helpful would be a persistent area in the system where you can always see any running ticket timers, no matter what page you’re on.
For example, having active timers visible in the top task bar would make it much easier when moving between tickets, assets, passwords, and other areas of the system. You could quickly jump back to the running timer to update notes, track progress, or stop/start time without having to navigate back through multiple pages.
That would make time tracking a lot smoother and help prevent missed or forgotten timer updates.