This originally started after I moved the new cronjob, was getting a lot of duplicate tickets and discovered I needed to switch the cronjob.
Debug comes back all check green checkmarks
IMAP and SMTP both come back good in the Settings area.
Can send a test email and IMAP comes back good.
Apache PHP version
ls /etc/apache2/mods-enabled/php*
/etc/apache2/mods-enabled/php8.3.conf /etc/apache2/mods-enabled/php8.3.load
Current PHP running
php -v
PHP 8.3.30 (cli) (built: Feb 13 2026 15:58:45) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.3.30, Copyright (c) Zend Technologies
with Zend OPcache v8.3.30, Copyright (c), by Zend Technologies
Contents of my cron file
/etc/cron.d/itflow
* * * * * www-data php /var/www/tickets.domain.com/cron/ticket_email_parser.php 2>&1 | logger -t itflow-imap
Continue to get this error.
itflow-imap[3262]: Lock File Path: /tmp/itflow_email_parser_r6RKXGv7wbHNQbP2OlUe9t9QN2WEHfsb.lock
Tried running
sudo -u www-data php /var/www/tickets.domain.com/cron/ticket_email_parser.php
Lock File Path: /tmp/itflow_email_parser_r6RKXGv7wbHNQbP2OlUe9t9QN2WEHfsb.lock
Processed Emails: 0
Unprocessed Emails: 1