Custom suffix in Subject based on Client

NicholasChanCJ

The current ticket system assigns only a suffix and a running number for each open ticket.

Would it be possible to enhance the suffix in Subject based on a few factors? Such as:

[TCK-running number] - [Name/Initials of client] - [Issue suffix, which may be tag(s) assigned to the ticket] - [Original Subject]

For a real case example, this would look like this:

[TCK-082] - [The Client Name] - [Server] - [Shared folders inaccessible]

johnny

When you say subject do you mean the actual ticket subject or the subject of the email message that gets sent out?

wrongecho

I think they mean in the email subject?

Alongside this feature, we'd have pretty good customisation options on emails that get sent: https://forum.itflow.org/d/356-create-your-own-email-body

That's of course influenced on whether or not we go with the "email client" in the browser - this would allow cjstom outbound communication to anyone, worth any subject/body. Ideal for managing multiple third parties and keeping emails tracked in one place.

NicholasChanCJ

Hi @johnny I meant in the subject of the email message that gets sent out. The one where in Administration -> Settings -> Ticket where you can adjust the Ticket Prefix.

@wrongecho Thank you for the heads up on the thread. The [Issue Suffix] example I gave, will be referenced to the Status/Category as indicated by @johnny in this thread: https://forum.itflow.org/d/360-ticket-category-and-custom-statuses/3

johnny

@NicholasChanCJ I like it Ill get this going tomorrow when I implement Ticket Category and the new statuses