Moved list of feature requests from Github issues - itflow-org/itflow192
(these are not my feature requests, but didn't want to loose them)
Done:
- Create a way to send tickets from customers through e-mail and then parse base on domain name
- Add a "smiley response" (customer feedback based on ticket which will eventually be stored under their customer ID)
- Waiting for response/customer - responses
- Portal for customers to check on tickets
- Ability to post internal notes - non-customer sending
--
Not yet implemented:
- Daily or weekly reports to helpdesk lead/manager based on tickets that haven't received a response/been updated/stale (we have a summary of stale tickets and general ticket reports though)
- Add more to reporting (Average Response and Resolution Time, Service Requests, Ticket satisfaction)
- Candid responses
- Round-robin ticket selection
- Portal for customers to open new tickets (custom entry form)
- Mass change ticket entry (example - closing PRTG alerts) -- itflow-org/itflow192
- SLA plans
- Category selection based on subject or body input (keyword search)