Ability to mark a ticket as chargeable/billable

wrongecho

I think the ability to mark a ticket as chargeable/billable would be a good addition for break/fix clients.

Perhaps this would lead the way to improving the ticket invoicing workflow. For instance your techs could mark a ticket a billable and close it for it then to show up on a report at the end of the month with all the tickets that need invoicing. Not exactly sure how it'd work, but I think adding the field would start the process?

psiiota

This is critical for us. Love this idea.

psiiota

And maybe a new category for Invoiced Invoices.

johnny

maybe a field called ticket_billable 1 or 0

and change the status from Closed to Closed Pending Billing and then when invoiced then mark the status to Closed Billed

Tickets that have the billable bit set can be viewed by accountants maybe with limited ticket view info

psiiota

I think this is a great approach

wrongecho

I think we should have

ticket_billable - 1 or 0
ticket_invoice_id - the ID of the invoice number associated with the ticket

Then we can just run reports based on ticket_billable true & ticket_invoice_id NULL to get tickets that haven't been billed yet.

psiiota

What about if you invoice multiple times for one project "ticket". maybe a many to many table with the following:

ticket_id
invoice_id
hours_billed

In addition to ticket_billable on the tickets table. This way we can see what hours have yet to be billed for?

wrongecho

Implementing this as a 1 to many relationship from the start is probably the best approach. Assets also needs changing.