Ability to re-open a ticket

Hi,

It would be cool to be able to re-open a ticket once closed.

Hey @qduchenne This has been discussed many times on this forum before and we decided against this.

Please ignore this answer... maybe I should check if this function is not available by now before I write anything

Tickets are now being resolved before being completely closed effectively allowing reopening a ticket from the resolved state.

The ticket will automatically go from resolved to closed by x amount of time specified in admin > ticket settings

I think we can mark this thread as complete