Hey, sorry if I am confusing you…
When I submit a ticket over email (acting as if I am a client), within a few minutes I can see an indicator that I have an unassigned ticket under the Support Tickets page. However, the ticket is not visible on this page. If I go to the client > tickets, I can see the new unassigned ticket there. After assigning the ticket to myself, if I leave the client and go back to the main Support Tickets tab, I am showing to have 1 active ticket, but the page doesn't show me any tickets. I get the "no results" message.
Shortly after I created this post, the ticket is suddenly visible on the main Support Tickets page. It took ~ 1 hour to appear.
To add to the comment I made in my initial post, I am also having an issue with the email parser it seems. One of the tickets continuously tries to update with the same response even after closing the ticket.
I just tried creating another ticket over email to see if that was just some one-time issue I had earlier. This second ticket is visible after a few minutes under the Support Tickets tab. Maybe that was a 1 off situation or whatever was holding things up fixed itself? Not sure.