client- ticket - Billable collumm

hugo

when I have module invoicing disabled, it still shows collumm billable under client>tickets

aftechro

hugo this is not a bug, so i`m gonna remove the bug tag

think the module mostly deals with invoicing aspects per general, as accounting if you wanna call it. while the tickets have just the billable status for easier invoicing decision. like if an admin will set the ticket as billable, then the technician would know to bill for the work is doing, or if the ticket was billable and technician did not invoiced, then the admin can follow up and double check all aspects of the ticket.

@wrongecho just a quick one on this, i think we can add a future feature, if the ticket is billable, dont allow the ticket to be closed unless ticket is invoiced. this will then make the life easier for admins who will set the ticket as billable and then assign to other technician. just an idea

hugo

aftechro I see now 🙂

wrongecho

Hey!

Thanks for flagging, we'll have to hide the column if the accounting module is disabled.

I think a different approach to billing tickets would be to use an unbilled ticket report? Otherwise you could end up with 50 open tickets for break/fix clients that are solved but awaiting billing?

Not sure if the report has been created yet, but I know we were talking about it.

aftechro

wrongecho the ticket tag billable should stay there regardless the invoicing module is off. that just tells the technician that he needs to invoice the ticket.

what i`m doing with the tickets, i check them as they come, assign it to the technician and i mark the ticket as to be invoiced where needed.

so what i`m proposing is to keep that billable ticket status in place, which allows the team leader to easy do that. we all know that getting busy, solving tickets after tickets, you forgot which one is billable or not. so this will come handy. if ticket is set billable by team admin, then the ticket should not be closed unless invoiced.

psiiota

While i understand the logic @aftechro, many other PSAs work differently in me experience. Usually you cannot bill a ticket until it is closed. We have a few checks in place on the plus button on the invoice page to bill only tickets marked auto close or close.

To answer wrongecho, unbilled ticket report exists, and you can see the number of unbilled tickets on the dashboard.

wrongecho

I, personally, would use the unbilled ticket report over keeping tickets open until they are invoiced. That said, the workflow of closing/billing tickets is arguably separate to the original topic.

@hugo has raised a perfectly valid point. If the accounting module is off, all other invoicing and accounting features are hidden so that column should be too. Not like you'd be able to make any use of it!

wrongecho

This was already hidden in the main tickets.php view, it was just still showing on client_tickets.php

itflow-org/itflow893 will tidy this up.

johnny

We just pulled this one in