when i update an invoice and re-send the email, the wording in the email makes it look like it's the first time this invoice was sent which confuses customers. is it possible that the current wording should only be used the first time?
and if re-sending it should be something like this:
Hello <Customers name here>,
INVOICE UPDATE
Please view the updated version of your invoice regarding "Ticket TCK-123456 - <complaint>" below.
Invoice: INV-123456
Issue Date: 2024-03-28
Total: $125.00
Balance Due: $125.00
Due Date: 2024-04-11
To view your invoice, please click here.
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YourCompany - Billing
billing@YourCompany.com
(123) 456-7890